terms & conditions

scope of work

Wedding branding is a bespoke creative direction service. Depending on your package it can include:

• brand moodboard(s) and creative direction
• curated colour palette(s)
• typography pairing
• monogram and/or logo design
• motif and illustration direction (where applicable)
• materials and texture guidance
• visual previews or mockups (where relevant)
• a final wedding brand document (PDF)

Branding covers creative direction and design. It does not include the design, production or delivery of physical stationery unless agreed separately. Stationery design (including digital and printed invitations, signage and on-the-day items) can be added as a separate service and is quoted separately.

payment and invoicing

• A non-refundable deposit of 50% is required to secure your booking and confirm your project start date.
• The remaining balance is due before final delivery of your wedding brand document.
• Work begins once we have received your signed agreement and deposit.
• Payments are made by bank transfer, Stripe or PayPal invoice.
• Payment is due within 5 working days of receiving your invoice.
• Quotes are valid for 14 days from the date of issue.

our process

Our process is collaborative and typically includes discovery (questionnaires and/or a consultation call), creative direction and initial concepts, refinement rounds, and final delivery.

The number of revision rounds included is set out in your agreement. Additional rounds are charged at £45 per round. We allow 3 to 5 working days for your feedback at each revision stage.

This is a creative and interpretive service. We work closely with your vision, and outcomes are based on our professional expertise and creative direction. We do not copy or replicate other designers’ work.

timelines, delays and pauses

Your project timeline is agreed at the start of the project. Timelines are estimates and depend on timely communication, feedback and approvals.

If feedback is delayed beyond the agreed timeframes, your project may be moved to the next available slot, and timeline adjustments and additional fees may apply.

If a project is paused for more than 14 days, it will be rescheduled based on availability. Additional fees may apply if revisions or updates are needed when it resumes.

refunds and cancellations

Because of the bespoke and creative nature of our work, all payments are non-refundable once work has begun. If you cancel your project, the deposit is forfeited and any work completed up to that point may be invoiced. Refunds are not given for subjective preference or a change of mind.

final approval

You are responsible for reviewing and approving all final elements before sign-off. Once final approval is given, the project is complete and no further revisions are included. Changes requested after final delivery are treated as new work and quoted separately.

stationery and third parties

Branding covers branding only. Applying it across stationery, signage or other materials is not included unless agreed separately. We are not responsible for how third-party vendors interpret, apply or execute your branding, or for inconsistencies, errors or quality issues arising from third-party production or printing.

intellectual property

• All designs created by Two Hearts Club remain our intellectual property.
• Once your final payment is received, you are granted a personal, non-commercial licence to use your wedding branding across your wedding materials.
• You may not resell, redistribute or commercially reproduce the designs.
• Editable design files are not included unless agreed in writing.
• We may showcase your project in our portfolio, on social media or in promotional materials, unless you ask us not to in writing.

your information

We treat your personal information with care and only use it to deliver your project, sharing it with trusted partners involved in your project where necessary. Our privacy policy explains this in full.

general

Your signed agreement and these terms set out the full understanding between us and replace any earlier discussions. Any work outside the agreed scope is quoted separately.

Questions about these terms? Email hello@twoheartsclub.co.uk.